Last updated: October 17, 2026
At GreenFX, customer satisfaction is important to us. We offer free returns for eligible items and aim to make the return and refund process straightforward.
1. Return Eligibility
Please contact us within 30 days of receiving your order to request a return.
Items should generally be unused, in their original condition, and returned with their original packaging and accessories where reasonably possible.
This condition does not affect your statutory rights regarding faulty, damaged, misdescribed, or otherwise non-conforming goods.
The 30-day period stated above is GreenFX’s proposed standard returns period and should be confirmed against the store’s actual operational policy before publication.
2. Free Returns
GreenFX offers free returns for eligible products.
Please email contact@greenfx.uk before returning an item. We will provide the return instructions and, where applicable, details of the prepaid return label or other return arrangements.
Please do not send products to an address that has not been confirmed by our support team.
3. How to Request a Return
To request a return:
- Email contact@greenfx.uk with your order number.
- Explain the reason for the return.
- Include photographs if the item is damaged, defective, or different from what you ordered.
- Wait for our return instructions before shipping the item.
We will review your request and explain the next steps.
4. Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect product, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and photographs where appropriate.
We will assess the issue and offer a remedy in accordance with applicable UK consumer law. Depending on the circumstances, this may include a repair, replacement, refund, or another legally appropriate solution.
5. Refund Processing
Once a returned item has been received and assessed, we will notify you of the outcome.
Approved refunds will normally be issued to the original payment method unless another method is agreed or required by law.
We aim to process approved refunds within 5–10 business days. The time required for the funds to appear in your account may depend on your bank or payment provider.
Where the law requires a refund sooner, the applicable legal deadline will take precedence.
6. Statutory Cancellation Rights
For most goods purchased online by UK consumers, you generally have the right to cancel within 14 days after receiving the goods, subject to statutory exceptions.
You then generally have a further 14 days after notifying the trader of cancellation to return the goods.
Where statutory cancellation rights apply, we will refund the standard delivery cost paid by the customer, where required by law. As our standard shipping is free, there is ordinarily no standard delivery fee to reimburse.
The customer may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, where permitted by law.
Exceptions may apply to certain products, including personalised goods and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, where the legal conditions are met.
7. Non-Returnable Items
Some items may be excluded from ordinary change-of-mind returns where permitted by law. Any applicable exclusions will be explained before purchase or in the relevant product information.
These exclusions do not remove your rights in relation to faulty or misdescribed products.
8. Exchanges
If you would like to exchange an item, contact us at contact@greenfx.uk.
Exchange requests are subject to stock availability and applicable consumer law.
9. Contact Information
GreenFX
Email: contact@greenfx.uk
Address: Unit 12, Box Road, Leicester, LE9 6TJ, United Kingdom.