Last updated: October 17, 2026

At GreenFX, we aim to provide a simple, reliable, and convenient shopping experience. We offer free shipping on eligible orders delivered within our supported shipping areas.

Shipping Costs

GreenFX offers free standard shipping. No standard shipping fee will be charged for eligible orders.

If any additional charges apply to a particular order, they will be displayed before checkout.

Order Processing and Handling Time

Orders are generally processed within 1–2 business days after payment confirmation.

Business days exclude weekends and public holidays. Processing may take longer during busy periods, promotional events, or circumstances beyond our control.

Delivery Time

Our estimated standard delivery time is 3–7 business days after dispatch.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, adverse weather, public holidays, or other circumstances outside our control.

Order Confirmation and Tracking

After placing an order, you will receive an order confirmation by email. Where tracking is available, tracking information will be provided after dispatch.

Please ensure that your email address and delivery details are accurate when placing your order.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information. If you notice an error, please contact us as soon as possible at contact@greenfx.uk.

We will do our best to correct the information before dispatch, but changes cannot be guaranteed once an order has been shipped.

Delayed, Lost, or Damaged Deliveries

If your order has not arrived within the estimated delivery period, please contact us at contact@greenfx.uk.

If an item arrives damaged or your order is missing, contact us with your order number and any relevant photographs so we can investigate and offer an appropriate solution.

Nothing in this policy limits your statutory rights under UK consumer law.

Contact Information

GreenFX
Unit 12, Box Road, Leicester, LE9 6TJ, United Kingdom
Email: contact@greenfx.uk