Last updated: October 17, 2026
1. Introduction
These Terms and Conditions govern your use of GreenFX.uk and the purchase of products through our website.
By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
2. About GreenFX
GreenFX operates an online store offering products to customers through its website.
Contact details:
Email: contact@greenfx.uk
Address: Unit 12, Box Road, Leicester, LE9 6TJ, United Kingdom.
3. Eligibility and Website Use
You agree to use our website lawfully and not to engage in fraudulent activities, interfere with website functionality, or misuse our services.
You must provide accurate information when creating an account or placing an order.
4. Products and Availability
We make reasonable efforts to ensure that product descriptions, images, prices, and specifications are accurate.
Product colours and appearance may vary slightly depending on your screen or device.
All products are subject to availability. We reserve the right to correct errors, update product information, or discontinue products where appropriate.
5. Prices and Payments
All prices and applicable charges will be displayed at checkout before you complete your purchase.
Any applicable taxes or additional charges will be disclosed where required by law.
Payment must be successfully authorised before an order can be processed.
6. Order Acceptance
After placing an order, you may receive an email acknowledging receipt. This acknowledgement does not necessarily mean that your order has been accepted.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, stock unavailability, or incorrect product information.
If payment has already been taken for an order that we cancel, we will arrange an appropriate refund.
7. Shipping and Delivery
Our standard handling time is 1–2 business days, and estimated delivery is 3–7 business days after dispatch.
Standard shipping is free for eligible orders.
Delivery estimates are not guaranteed. Your statutory rights concerning delivery remain unaffected.
8. Returns and Refunds
GreenFX offers free returns for eligible items in accordance with our Refund and Returns Policy.
Please contact contact@greenfx.uk before sending a return so that we can provide the relevant instructions.
Nothing in these Terms removes any cancellation, refund, repair, replacement, or other rights available under applicable consumer law.
9. Order Cancellation
You may request cancellation before your order is dispatched by contacting contact@greenfx.uk.
If the order has already been dispatched, you may need to follow our returns procedure. Statutory cancellation rights applicable to online purchases remain unaffected.
10. Intellectual Property
Website content, including text, logos, graphics, images, and other materials, may be protected by intellectual property laws.
You may not reproduce, distribute, or commercially exploit our content without appropriate permission, except where permitted by law.
11. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or other liability that cannot lawfully be excluded.
Subject to applicable law, we are not responsible for losses that could not reasonably have been anticipated or for business losses incurred by consumers acting outside the purposes of their trade, business, craft, or profession.
12. Privacy and Cookies
We process personal information in accordance with our Privacy Policy and applicable data protection laws.
Our use of cookies and similar technologies is explained in our cookie information and consent tools, where applicable.
13. Changes to These Terms
We may update these Terms and Conditions from time to time. The updated version will be published on this page with a revised date.
Changes do not remove rights that have already accrued or override mandatory legal protections.
14. Governing Law
These Terms are subject to the applicable laws of the United Kingdom, taking into account any mandatory consumer protections applicable in the country where the customer resides.
15. Contact Us
For questions about these Terms, please contact:
GreenFX
Email: contact@greenfx.uk
Address: Unit 12, Box Road, Leicester, LE9 6TJ, United Kingdom.