Last updated: October 17, 2026

GreenFX respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit GreenFX.uk or purchase products from us.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

  • Identity information, such as your name.
  • Contact information, including email address, telephone number, and billing or delivery address.
  • Order information, including purchased products, transaction details, and order history.
  • Payment-related information necessary to process transactions. Full payment card details are generally handled by our payment providers rather than stored directly by us.
  • Technical information, such as IP address, browser type, device information, and website usage data.
  • Communications and customer service enquiries.
  • Marketing preferences and cookie or tracking information where applicable.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.
  • Arrange delivery and manage returns or refunds.
  • Communicate order updates and respond to enquiries.
  • Prevent fraud and protect the security of our website.
  • Maintain accounting and business records.
  • Improve our website, products, and customer experience.
  • Send marketing communications where we have an appropriate legal basis and, where required, your consent.
  • Comply with legal and regulatory obligations.

3. Lawful Bases for Processing

Where UK data protection law applies, we process personal information under one or more lawful bases, including:

  • Contract: to process and fulfil your order.
  • Legal obligation: to comply with applicable legal requirements.
  • Legitimate interests: to maintain our business, secure our website, prevent fraud, and improve our services, where those interests are not overridden by your rights.
  • Consent: where consent is required, including certain marketing and non-essential cookie activities.

You may withdraw consent at any time where processing relies on consent.

4. Sharing Information

We may share relevant information with service providers that help us operate our business, including:

  • Payment processors.
  • Shipping and delivery providers.
  • Website hosting and technical service providers.
  • Customer support and communication platforms.
  • Analytics and marketing providers, where applicable.
  • Professional advisers, regulators, or authorities where legally required.

We do not sell personal information to third parties.

Service providers should only receive information necessary to perform their services and must handle it in accordance with applicable requirements.

5. International Transfers

Some service providers may process information outside the United Kingdom.

Where a restricted international transfer occurs, we will use an appropriate transfer mechanism and safeguards as required by applicable data protection law.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining records, and complying with legal obligations.

Retention periods vary depending on the type of information and the reason it is held.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, understand website performance, and provide marketing features where applicable.

Non-essential cookies will be used in accordance with applicable consent requirements.

You can manage available cookie preferences through our website’s cookie controls and adjust cookie settings in your browser. Blocking certain cookies may affect website functionality.

8. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request erasure of information.
  • Request restriction of processing.
  • Object to certain processing.
  • Request data portability.
  • Withdraw consent where processing relies on consent.
  • Complain to the UK Information Commissioner’s Office (ICO).

To exercise your rights, email contact@greenfx.uk. We may need to verify your identity before responding.

9. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

10. Children’s Privacy

Our website is not intended to collect personal information from children inappropriately. If you believe a child has provided personal information in circumstances where it should not have been collected, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with its updated date.

13. Contact Us

For privacy-related questions or requests:

GreenFX
Email: contact@greenfx.uk
Address: Unit 12, Box Road, Leicester, LE9 6TJ, United Kingdom.