1. How much does shipping cost?

GreenFX offers free standard shipping on eligible orders.

2. How long does order processing take?

Our usual handling time is 1–2 business days after payment confirmation.

3. How long does delivery take?

Estimated delivery is 3–7 business days after dispatch. Delivery times are estimates and may vary depending on the destination and courier.

4. Will I receive an order confirmation?

Yes. An order confirmation is generally sent to the email address provided at checkout. Please check your spam or junk folder if you cannot find it.

5. Can I track my order?

Where tracking is available, tracking information will be provided after dispatch.

6. Can I cancel my order?

You can request cancellation before dispatch by emailing contact@greenfx.uk. Once an order has been dispatched, our returns procedure or your statutory cancellation rights may apply.

7. Can I return an item?

Yes. GreenFX offers free returns for eligible items. Please contact us before returning a product so we can provide the correct instructions.

8. How long do I have to request a return?

Our proposed standard returns period is 30 days after receipt. Please confirm that this period reflects your actual business policy before publishing it. Your statutory consumer rights remain unaffected.

9. What if my item arrives damaged or defective?

Contact contact@greenfx.uk with your order number and a description of the problem. Photographs can help us assess the issue and determine the appropriate solution.

10. When will I receive my refund?

Approved refunds are normally processed within 5–10 business days, although the time for funds to appear depends on your payment provider. Mandatory statutory deadlines take precedence.

11. What payment methods do you accept?

The payment methods available for your purchase will be displayed at checkout.

12. How can I contact GreenFX?

You can email contact@greenfx.uk or write to:

Unit 12, Box Road, Leicester, LE9 6TJ, United Kingdom.